Privacy Policy

This policy describes what information VaultPro Multimedia Limited ("VaultPro", "we") actually collects and processes through this platform, and what it's used for. It reflects what the platform's systems really do today, not generic boilerplate.

• Full name, email address, and phone number, when you create an account.
• A delivery address, if you choose delivery for a booking.
• Your account password, held only by our authentication provider (Supabase Auth) — VaultPro never sees or stores it directly.

• Your rental and booking history — equipment rented, dates, pricing, handover/return records.
• Payment references and payment status (paid, refunded, etc.) for your bookings.
• The geocoded location of a delivery address you supply, used to calculate a delivery quote.
• Your notification preferences (which updates you've chosen to receive, and by which channel).
• Basic technical/security information generated by normal use of the service (e.g. sign-in activity), used to keep your account secure.

VaultPro does not store your card number, CVV, or other raw card details. Checkout payment is handled by Flutterwave, a licensed payment processor — VaultPro only ever receives a payment reference and a payment status back from Flutterwave, never your card details themselves.

To create and manage your account and bookings, calculate delivery pricing, process payments and refunds through Flutterwave, send you the account and transactional emails described below, respond to support requests, and keep the platform secure and working correctly.

Account security emails (sign-up verification codes, password reset links) always send, since they're necessary to operate your account. Payment and refund receipts send based on your notification preference, which defaults on and can be turned off from your account's Notifications tab. VaultPro does not currently send automated marketing email unless you've opted in.

VaultPro uses a small set of service providers to operate the platform, and shares only what each one needs to do its job:

• Supabase — hosts VaultPro's database and handles account authentication.
• Flutterwave — processes payments and refunds.
• Resend — delivers account and transactional email on VaultPro's behalf.
• Geoapify — converts a delivery address you enter into coordinates, to calculate a delivery quote.
• Vercel — hosts the VaultPro website and application.
• Cloudflare Turnstile — where enabled, helps confirm you're not an automated bot during sign-up/sign-in, without tracking you across other sites.

VaultPro does not use Google Analytics, advertising/remarketing pixels, or sell your information to third parties for their own marketing.

Transaction, payment, refund, and audit records tied to a booking are kept for legitimate business, accounting, dispute-resolution, and fraud-prevention purposes even after you delete your account — see Account Deletion below. A specific statutory retention period under Nigerian law has not yet been set and is pending review by VaultPro's legal counsel; this section will be updated once that review is complete.

If you request account deletion and are eligible (no unresolved rental, equipment return, damage, overdue charge, or pending payment/delivery request), VaultPro anonymizes your identifying information — your name, phone number, and delivery addresses are scrubbed, and your ability to sign in is terminated. VaultPro does not immediately delete every underlying database row: transaction, payment, refund, and audit records connected to your past bookings are retained in de-identified/historical form, because Nigerian accounting, tax, and dispute-resolution obligations require VaultPro to be able to account for completed transactions even once a customer's identity is no longer attached to them.

VaultPro uses reasonable, commercially standard measures (encrypted connections, access controls, database row-level security) to protect your information. No method of transmission or storage over the internet is completely secure, and VaultPro can't guarantee absolute security.

You can view and update your name and phone number from your account, manage your notification preferences, and request account deletion, all from within your VaultPro account.

Only persons 18 years or older may hold a VaultPro account.

VaultPro may update this policy as its systems change. The version shown here is the one currently in effect.

Reach VaultPro, including for privacy or data requests, at info@vaultpromultimedia.com, or through the WhatsApp channel shown on this site.